General FAQs
If you have questions about our products that are not addressed here, please
email them to: CustomerSupport@PermaSafe.com or call us at 866-372-9622
Question
Write content to answer to common questions your customers may have about your products, shipping policies..
How do I place a product order?
Please place orders directly through our website (www.PermaSafe.com) by browsing our products, adding those you wish to purchase to your shopping cart, proceeding to checkout, and following the corresponding prompts as directed.
What payment methods do you accept?
We accept the following major credit cards: Visa, MasterCard, Discover, Diners Club and American Express.
We also accept popular online payment apps: PayPal, Apple Pay, Google Pay, Amazon Pay, Meta Pay, and Venmo.
Is it safe to shop on your website?
Yes, we take security very seriously. Our website is protected by SSL encryption and other features to ensure your personal and payment information are secure.
When do orders ship from your facility?
Orders received before 1pm EST, Monday - Friday, ship the same day. All orders received after 1pm EST, Monday - Friday, ship the next business day.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a Tracking Number. Use the Tracking Number to access up-to-date reports on your shipment’s journey through the carrier’s website.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on location.
How do I contact Customer Support?
You can reach our Customer Support team at any time via email at CustomerSupport@PermaSafe.com.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our Customer Support team immediately by calling (866) 372-9622, Monday - Friday, 9am - 5pm EST, with your order information and details of the damage. We will arrange for a replacement or refund as quickly as possible.
Can I cancel or change my order after it has been placed?
If you need to cancel or modify an order, please contact our Customer Support team immediately by calling (866) 372-9622. Once an order has been shipped, we are unable to make changes, but can help facilitate a return if needed.
Do you offer discounts or promotions?
Yes, we periodically offer discounts, promotions, and special offers. Please be sure to join our Email List to receive exclusive Email List Members Only offers, to be the first to learn about upcoming sales, new products and more … and to receive a discount on your first order!
Can I place an order by phone?
We currently only accept orders placed through our website. If you need assistance with placing an order online, please call our Customer Support team at (866) 372-9622, Monday - Friday, 9am - 5pm EST.
Can I ship items to multiple addresses in one order?
At present, we only support shipping to one address per order. If you need to ship items to multiple addresses, please place a separate order for each address.
What if I have a complaint or wish to provide feedback?
We truly value your feedback! If you have a complaint, compliment, suggestion, or feedback you wish to share regarding our products, people, service or otherwise, please contact our Customer Support Team via email at CustomerSupport@PermaSafe.com, or by calling (866) 372-9622. We’re always happy to hear from you, eager to help, and strive to address all queries and concerns promptly and professionally.
Do you sell wholesale?
Yes, we do offer wholesale pricing for qualified purchasers, resellers and distributors. To learn more about these programs, please Click Here.